March 13, 2020
To our valued customers:
The health and safety of our customers and employees has always been our top priority. We would like you to know that we are continuously monitoring and assessing the COVID-19 (the coronavirus) situation and are taking important measures to keep our communities safe and fed.
Focusing on Customer and Employee Safety
Our employees will be following precautions to keep you and our team members safe. These actions include limiting high-touch interactions like handshakes and entering your home, and maintaining a safe distance during at-the-door conversations. Our employees are also following recommended hygiene and cleanliness procedures, including disinfecting their handheld computers. Any employee who is diagnosed with the coronavirus will be self-isolated, covered under existing company leave policies, and not allowed to return to work until fully recovered.
Giving You No-Touch Drop-off Delivery Options
We can provide you with high-quality food you trust – delivered straight to your doorstep without having to interact face-to-face with anyone.
You can place an order for drop-off delivery anytime on Schwans.com, our app which is available in the App Store or Google Play, or by calling 1-888-SCHWANS (1-888-724-9267). Orders will be delivered and dropped off at your doorstep, or you can opt for your order to be shipped via UPS – either way, no personal contact or signature is needed. Your food will be packed to stay frozen on your doorstep for hours. All drop-off orders require credit card payment in advance.
We’d be happy to help you place an order. If you call 1-888-SCHWANS (1-888-724-9267), we can also help you set up an account on Schwans.com, if you don’t currently have one.
Providing Food When You Need It
If you need to stock up or replenish at any time, we’ll be there for you. Visit your account on Schwans.com or call 1-888-SCHWANS (1-888-724-9267) to see options for different or additional delivery days. Look for delivery options in checkout.
Providing High-Quality, Safe Food – As Always
For 68 years, we have taken great care to provide high-quality, safe products to our customers and communities. And right now, that promise is more important than ever. We will continue to deliver fast, easy, safe, frozen foods to you. Please note that we are closely following guidance by the U.S. Food & Drug Administration and the U.S. Department of Agriculture, who have said they are not aware of “any reports at this time of human illnesses that suggest COVID-19 can be transmitted by food or food packaging.”
Following Health Authority Guidelines
Working with city, state and national health authorities, we are monitoring local outbreaks, closures and quarantine situations. Should we need to change or temporarily suspend a delivery route, we will keep you informed.
Thank you for being our customer. Together we will navigate the situation and keep each other and our communities safe.
Joe Kirby CEO & President,
Schwan’s Home Delivery