Update: February 16, 2021
Update to Payment Policy
TO OUR VALUED CUSTOMERS:
As a people-first organization, we’re committed to making changes that safeguard our employees, and the communities we serve.
As you may recall, last year we made the choice to stop accepting cash at the door as a form of payment. That decision was made primarily to help keep our employees safe from the risks associated with COVID and carrying cash during their everyday delivery routes. We appreciate your understanding, and wanted to send you a friendly reminder about this policy change. While cash is no longer accepted, we will continue to accept credit or debit card, check, or EBT for your frozen food needs.
We understand making changes like this can be disruptive, and we really appreciate your understanding. If you have any question or concerns, or need to place an order, please call 1-888-724-9267.
Schwan’s Home Delivery
Change to Schwan’s Home Delivery Operating Hours
At Schwan’s Home Delivery, safety is always our top priority. This means, at times, we need to change the way we operate to ensure we safeguard our employees -- and the communities we serve.
We are proactively instituting a change to our operating hours that will impact your delivery schedule. Operating hours in your area will now be:
10am – 7pm
This means you can expect your delivery about one hour earlier. For example, if you typically receive delivery between 5pm and 8pm, you will now receive your delivery between 4pm and 7pm.
We assure you that our customers remain our focus during this time and ask that you please be patient while we safely work to continue serving our communities. As always, you have the flexible option to place an order for drop-off delivery anytime. If the new, earlier time no longer works for you, or you have any other questions, we are here to answer any questions you may have at 1-888-SCHWANS (1-888-724-9267) or through the chat feature on Schwans.com.
Be sure to opt in to receive text message updates from Schwan’s Home Delivery to ensure you always receive regular updates related to your deliveries. You may opt in with your delivery representative or by clicking here to manage your communication preferences after signing in to your account on Schwans.com.
Schwan's Home Delivery
Update: April 14, 2020
As the COVID-19 (coronavirus) situation continues to evolve, we are working hard to feed and serve our customers and their families. Our top priority, as always, is keeping our employees and communities healthy – and that means we are taking steps to work safer, smarter and differently.
At-the-Door Safety for Customers and Employees
Our employees are following new precautions when visiting customers, including maintaining a safe, six-foot distance during at-the-door conversations and not entering customer homes. We also have replaced paper receipts with email receipts (no signature needed), discontinued our promotional brochures, and eliminated any back-and-forth handling of our catalog – though we’ll gladly leave a catalog for you to keep.
We have strict safety protocols in place for all employees. Our depot employees adhere to social distancing at work – including six-foot distancing from colleagues. We’ve staged shifts to limit the number of employees in the depot. We follow the CDC’s health and personal hygiene guidelines and conduct symptom checks with all employees. We also are sanitizing our depots and offices more often, ensuring our workplaces are clean and safe.
Backed by 68 years of experience and trust, we can provide you with high-quality food, delivered straight to your doorstep without having to interact face-to-face with anyone. If you place an online order with Schwan’s Home Delivery, we will deliver your products in a freezer bag outside your door. No personal contact or signature is needed. If you have a freezer bag, please leave it out for your driver to re-use on your order.
You can order on Schwans.com, our app, or by calling 1-888-SCHWANS (1-888-724-9267). If you call us, we’d be happy to help you place an order, and we can also help you set up an account on Schwans.com or in our app, if you don’t currently have one.
If your neighborhood isn’t on one of our yellow truck routes, you can still get our products delivered to you! When ordering from us online, just select the UPS® option at checkout. Your order will be shipped directly to you by UPS®, packed with dry ice in an insulated cooler and delivered to your doorstep. Again, no signature or personal contact is needed.
Because we are eliminating potentially unsafe interactions between our customers and delivery drivers, we will no longer accept cash at the door. We understand this may disappoint some customers who use cash as a preferred method of payment, but we believe handling soiled dollar bills and coins is too great of a health risk. As always, customers may pay with a credit or debit card, or a check.
Also, with the increased demand in drop-off deliveries, we are now requiring customers have a credit card number for all orders placed online, by app or by phone. This will ensure you can place an order and get your products without personal contact. You can securely add a credit or debit card to your account on Schwans.com or our app, or by phone.
Providing Food When You Need It
Please take comfort in knowing we are classified as an essential service provider – so even as stay-at-home guidance is issued by cities and states, we will continue to be here for you. If you need to stock up or replenish at any time, visit your account on Schwans.com to see options for different or additional delivery days. Although some products are in very high demand, we are working with our suppliers to refill that stock as quickly as we can. Sign into Schwans.com or our app before you start shopping to get the most up-to-date inventory status.
We can’t thank you enough for your patience as we put new measures in place to protect our customers and employees. And thank you, of course, for being our customer.
I’d also like to thank every one of our suppliers, vendors and partners who – like our Schwan’s Home Delivery employees – are working tirelessly to make sure our customers have food in their freezers and hot meals on the table. I am humbled by the understanding, kindness and support we witness every day, as our communities come together.
Although some products are in very high demand and may be unavailable in certain areas, we are working hard with our suppliers to refill that stock as quickly as we can. Sign into Schwans.com or our app before you start shopping to get the most up-to-date inventory status in your area.
Stay safe and take care.
Joe Kirby CEO & President,
Schwan’s Home Delivery