Latest Update: May 19, 2020

COVID-19 (coronavirus) Response Updates

TO OUR VALUED CUSTOMERS:

As the Coronavirus (COVID-19) situation continues to evolve, our focus remains on safely serving our customers, their families and our communities. That commitment means we change the ways we work, and tirelessly focus on maintaining stock of the foods you love -- while closely monitoring market conditions to deliver the best value to our customers to keep food on the table.

During this challenging time, product availability and pricing will fluctuate for beef and pork products. Ongoing demand will create periods of short supply, and market conditions throughout the grocery industry will cause price increases. Sign in on Schwans.com or on our app before you start shopping to get the most up-to-date pricing and inventory status in your area.

As a customer-first organization, we strive to maintain the very best possible service and experience at all times. Thank you for your understanding and patience as we try to minimize the impact to you and your loved ones.

Update: April 14, 2020

As the COVID-19 (coronavirus) situation continues to evolve, we are working hard to feed and serve our customers and their families. Our top priority, as always, is keeping our employees and communities healthy – and that means we are taking steps to work safer, smarter and differently.


At-the-Door Safety for Customers and Employees

Our employees are following new precautions when visiting customers, including maintaining a safe, six-foot distance during at-the-door conversations and not entering customer homes. We also have replaced paper receipts with email receipts (no signature needed), discontinued our promotional brochures, and eliminated any back-and-forth handling of our catalog – though we’ll gladly leave a catalog for you to keep.

We have strict safety protocols in place for all employees. Our depot employees adhere to social distancing at work – including six-foot distancing from colleagues. We’ve staged shifts to limit the number of employees in the depot. We follow the CDC’s health and personal hygiene guidelines and conduct symptom checks with all employees. We also are sanitizing our depots and offices more often, ensuring our workplaces are clean and safe.

Drop-Off Deliveries

Backed by 68 years of experience and trust, we can provide you with high-quality food, delivered straight to your doorstep without having to interact face-to-face with anyone. If you place an online order with Schwan’s Home Delivery, we will deliver your products in a freezer bag outside your door. No personal contact or signature is needed. If you have a freezer bag, please leave it out for your driver to re-use on your order.

You can order on Schwans.com, our app, or by calling 1-888-SCHWANS (1-888-724-9267). If you call us, we’d be happy to help you place an order, and we can also help you set up an account on Schwans.com or in our app, if you don’t currently have one.

UPS® Deliveries

If your neighborhood isn’t on one of our yellow truck routes, you can still get our products delivered to you! When ordering from us online, just select the UPS® option at checkout. Your order will be shipped directly to you by UPS®, packed with dry ice in an insulated cooler and delivered to your doorstep. Again, no signature or personal contact is needed.

Payment Changes

Because we are eliminating potentially unsafe interactions between our customers and delivery drivers, we will no longer accept cash at the door. We understand this may disappoint some customers who use cash as a preferred method of payment, but we believe handling soiled dollar bills and coins is too great of a health risk. As always, customers may pay with a credit or debit card, or a check.

Also, with the increased demand in drop-off deliveries, we are now requiring customers have a credit card number for all orders placed online, by app or by phone. This will ensure you can place an order and get your products without personal contact. You can securely add a credit or debit card to your account on Schwans.com or our app, or by phone.

Providing Food When You Need It

Please take comfort in knowing we are classified as an essential service provider – so even as stay-at-home guidance is issued by cities and states, we will continue to be here for you. If you need to stock up or replenish at any time, visit your account on Schwans.com to see options for different or additional delivery days. Although some products are in very high demand, we are working with our suppliers to refill that stock as quickly as we can. Sign into Schwans.com or our app before you start shopping to get the most up-to-date inventory status.

We can’t thank you enough for your patience as we put new measures in place to protect our customers and employees. And thank you, of course, for being our customer.

I’d also like to thank every one of our suppliers, vendors and partners who – like our Schwan’s Home Delivery employees – are working tirelessly to make sure our customers have food in their freezers and hot meals on the table. I am humbled by the understanding, kindness and support we witness every day, as our communities come together.

Product Availability

Although some products are in very high demand and may be unavailable in certain areas, we are working hard with our suppliers to refill that stock as quickly as we can. Sign into Schwans.com or our app before you start shopping to get the most up-to-date inventory status in your area.

Stay safe and take care.

Joe Kirby CEO & President,
Schwan’s Home Delivery