Frequently Asked Questions

Need more information? Below you'll find the "frequently asked questions" we hear most often from our customers.

Account Information and Service Preferences

  • My Account features information and tools to allow you to better manage your profile. It includes capabilities like checking your next delivery, order history, pending orders, past purchases, favorite's list and saved recipes. You may also update personal information including your address, email username, password, phone number, gift recipients and communication preferences. Visit My Account.

  • Please visit the Email & Sign In page.
  • We recommend that your username is the same as your email address so that it is easier for you to remember when logging into the website.

  • Please ensure you have a valid email address on file and your communication preferences are checked for the emails you want by going to My Account and then update your email address and communication preferences.

  • Keep me signed in on this device is a feature that securely combines the benefits of Remember Me on this device and Password-Free Checkout by asking you to authenticate less often when going through the checkout process or interacting with your My Account information. Keep me signed in on this device also keeps the products you have added to your cart intact if you step away from your visit.

  • For security purposes, you will be asked to sign in if you are adding or editing address information within checkout or My Account.

  • Click on your account drop (located to the left of the cart) and click “Sign Out.”

Shopping and Ordering

  • There is no requirement to order with any routine, however your Route Sales Representative will stop by your home generally every two weeks (unless you specified differently) to see if you have any needs. Ordering online or over the phone insures that the items you want will generally be available on your service date.

  • Your next service date is the next regularly scheduled time your Route Sales Representative is scheduled to visit your neighborhood.

  • To change to your Service Date and time for all future deliveries, please call 1-888-SCHWANS (1-888-724-9267).

  • You may change or cancel an order online anytime up to the 11 p.m. order cutoff time specified on the home page. After logging in, visit the 'Pending Orders' section in 'My Account'. Select the order in which you wish to change or cancel and click on the view/edit link. You will be able to add or delete items from your order as well as cancel the whole order as long as the order has not been loaded. If you need additional assistance, call 1-888-SCHWANS (1-888-724-9267).

  • To order online, simply register on the website, select a route delivery day that suits you, add items to your cart and then click "checkout" from your cart to follow the four step checkout process.

  • Your order is either delivered by a Schwan's Representative or shipped via UPS®.


    UPS Shipping is used if you live in an area that is not serviced by our Schwan's Home Delivery trucks, or if you want to send our food to family or friends.

  • For Schwan’s Deliveries, a delivery date and time is determined by your delivery address. At checkout, you will choose a regularly scheduled delivery date and time. For UPS® Shipping Orders, see delivery times here.


    Delivery within 48 hours (2 days) from the date of purchase is available in specific areas throughout the United States. Delivery of your order within 48 hours is not guaranteed. Some areas may take longer due to the frequency of deliveries to the delivery area or because delivery is unavailable on weekends and holidays.

  • Your order can be placed in a freezer bag by your local Schwan's Representative during your scheduled delivery date and time. The freezer bag will keep your food frozen up to six hours. If you have a specific location you would like the freezer bag placed, please provide those details in the Delivery Instructions area in Step 1 of checkout.

  • You can search by product name, item number or topic by entering this information in the search box and clicking the "Search" button. The search results are prioritized by matching your search criteria with our website content, so the more words you use in your search, the more specific the search results will be.

  • Our freezer bags are a convenient option for when you know you won't be home for your delivery. These high-quality, insulated freezer bags come with gel packs and are designed to keep your food frozen up to six hours. They are also reusable, allowing you to use them over and over for your Schwan's Home Delivery orders or everyday use.

  • During step 1 of the checkout process, there is a box next to the 'Order Summary' where you are to specify the promotion code. This box is located in the lower right side of the page. Only one promotion code may be applied per order. Additionally, if you come to the website from an email, the promotion code may automatically be applied for you.

  • Some promotion codes have the ability to be used multiple times throughout a promotional period while other promotion codes are single use only. Please see the terms and conditions of the promotion to determine this.

  • Schwan's Home Delivery provides delivery service right to your door to make shopping for food more convenient. If you want to change your delivery service frequency or stop Schwan's Home Delivery trucks from stopping at your home, please call us at 1-888-SCHWANS (1-888-724-9267) or chat with us online.

Payment and Delivery Fee

  • For your convenience, we accept Visa, MasterCard, Discover/Novis, American Express, checks, Schwan's™ Gift Card, and electronic food stamp cards (EBT). A credit card is required for all orders placed online, by app or by phone. This will ensure you can place an order and get your products without personal contact. You can securely add a credit or debit card to your account on Schwans.com or our app, or by phone.


    Due to COVID-19 we are eliminating potentially unsafe interactions between our customers and delivery drivers and no longer accept cash at the door. You may still pay by check upon delivery, however due to the increased demand of drop-off deliveries, you will be required to have a credit card number on file for all orders placed online, the app, or by phone. If your food is delivered and you aren’t home for delivery, your credit card will be charged.


    If paying by check, please make checks payable to Schwan's Home Delivery. In doing so, you expressly authorize us, if your check is returned for any reason, to electronically debit your account for the amount of the check plus a processing fee not to exceed the state maximum legal limit. The use of a check for payment is your acknowledgement of this policy and its terms.

  • Schwan's Home Delivery charges sales tax in accordance with local and state laws. We will add the appropriate food sales tax to your total.

  • At-the-door purchases through your Route Sales Representative of $49.99 or more will have a $1.75 delivery fee.


    At-the-door purchases through your Route Sales Representative under $49.99 will have a $3.99 delivery fee.


    Online purchases under $49.99 will have a $1.75 delivery fee.


    Online purchases $49.99 or more are Free* delivery


    * Delivery fee is FREE for online orders $49.99 or more. $49.99 is based on the net amount after all other applicable discounts and coupons have been applied. Tax, delivery fee, and gift card purchases are not included in the minimum requirement. Delivery fee is $1.75 for online orders under $49.99 and orders placed at-the-door with your Route Sales Representative that are $49.99 and above. For at-the-door orders under $49.99 the delivery fee is $3.99. Online includes schwans.com, Schwan's Home Delivery App, and 1-888-SCHWANS (1-888-724-9267) only. Mail order purchases do not qualify for at-the-door delivery fee offers. Standard shipping rates apply. Delivery fee will vary for purchases in CO, MT, ND, NM, UT, and WY.

  • By purchasing $49.99 or more online through Schwans.com, the Schwan's Home Delivery App or calling 1-888-SCHWANS (1-888-724-9267)

  • You may place an order online, but you’ll need to hold your order with a credit card. To use an EBT card for payment, please present it to your Route Sales Representative upon delivery. If you aren’t home for your scheduled delivery, the credit card on file will be charged.

  • Your Route Sales Representative does not accept monetary tips but a simple "thank you" is always appreciated. Your continued business with Schwan's Home Delivery also tells us that you appreciate us.

  • You can save payment types for orders on Schwans.com.

  • Go to the Payment Types section of My Account to edit payment method information or remove a card.

  • We will no longer be offering the Schwan’sPay™ program as a form of payment due to changes with our payment systems. We understand this change may disrupt the way you typically do business with us.

  • No action is needed from you. We will close all accounts by October 16, 2020.

  • No, Schwan’s Home Delivery doesn’t accept post-dated checks as a payment option.

  • For your security, we close Schwan’sPay™ accounts after 90 days of inactivity. Schwan’s Pay will be discontinued as of October 16, 2020.

UPS® Shipping

  • Standard ground orders arrive 1-2 days after shipment. Note: Our frozen food cannot be in transit over the weekend, so orders placed after Wednesday may ship the following Monday. At checkout, we’ll tell you the exact date your package will arrive.

  • Our food is shipped in a high-quality cooler packed with dry ice, and guaranteed to keep your food frozen.

  • Yes! Choose the items you wish to send and then select ‘Friend, Family or Gift’ address when entering the recipient’s address in checkout.

  • No, there is no minimum order amount.

  • In order to ship UPS orders to our customers as quickly as possible, once your order has been processed, it can no longer be cancelled or modified.

  • We ship our food nationwide in an insulated cooler packed with dry ice. At this time we do not ship to AK, HI, PR, APO/FPO and the US Virgin Islands. We are unable to ship to a PO Box and require a physical address.

  • Orders shipped via UPS will be packed in an insulated cooler with dry ice. Dry ice should be handled with care and only with protective gloves to avoid burns caused by freezing. Do not put in drinks, do not eat and do not touch with bare skin, mouth or eyes. Do not put into airtight containers as the contents can explode. Do not use or store in areas other than those in which are open and well ventilated. Keep away from children and animals. To properly dispose of dry ice, 1) place outside in Styrofoam container and 2) crack the lid allow it to sublimate into the atmosphere.

Mobile App

  • For Android Users:

    1. Open the Google Play Store app from the menu.
    2. Sign in with your Google account.
    3. Search for the app by typing in ‘Schwan’s Home Delivery’.
    4. Install the app by tapping the INSTALL button.
    5. Wait until the installation is complete. You will see a notification on your notification bar when the installation has been successful.
    6. Go to the Main Menu and click on the app icon to launch the app to begin shopping.

    For Apple Users:

    1. Open the App Store app.
    2. Sign in with your Apple ID account.
    3. Search for the app by typing in ‘Schwan’s Home Delivery’.
    4. Install the app by tapping the GET button.
    5. Wait until the installation is complete.
    6. Press the Home key to find the downloaded app and tap to open.
  • Tap the Home icon at the bottom of your screen and then select Visit Pending Orders located at the bottom of the page. You may also tap the Menu icon at the top of your screen and then select Pending Orders. You may add to, modify or cancel any order up to 11:00 p.m. the night prior to your scheduled Service Date.

  • Tap the Home icon at the bottom of your screen and then select Visit Pending Orders located at the bottom of the page. You may also tap the Menu icon at the top of your screen and then select Pending Orders.

  • Tap the Account icon at the bottom of your screen. Sign In to your account then scroll to Service & Delivery. You can view, modify, skip or cancel your next Service Date.

  • Yes! Apply your Schwan's Rewards points to your order in Checkout. You can view your Schwan's Rewards balance by tapping on the Home icon and scrolling to the bottom of the page.

  • Tap the Settings icon at the bottom of your screen. You have the option to be notified about upcoming Service Dates, Delivery Dates, and News and Special Offers.

Schwan's Rewards™ Program

  • Schwan's Rewards Program (the "Program") is our customer loyalty program that rewards customers who order online and/or over the phone. For every $1 dollar you spend online or over the phone, you earn 1 Reward Point.

  • Ideally, members sign up on www.schwans.com/rewards. Alternatively, customers may enroll by calling 1-888-724-9267. Enrolling in the program is FREE. Any new or existing Schwan's Home Delivery customer becomes a member when they SIGN UP and accept the terms and conditions of the Program. New customers to schwans.com must register and set up an account before they may enroll in the program. Members are able to earn and redeem rewards for all online or phone orders. No minimum order is required; all that is required is that you preorder in advance of your service delivery day via schwans.com or phone. Program membership is limited to one account per household.

  • Reward points are earned for products preordered at Schwans.com or 1-888-724-9267. Members receive 1 Reward Point for every $1 spent less any applicable discount, tax and delivery fee and points are valued at five cents (0.05) each towards a future product purchase. Reward Points are posted to your personal rewards account in the "my account" section on Schwans.com after you have received delivery of your order. Reward points can be redeemed for product orders placed at Schwans.com or Schwan's Home Delivery App during the checkout process, or over the phone at 1-888-SCHWANS (1-888-724-9267)

  • This Program is intended to reward customers for preordering either online or via the phone. You will earn 1 Reward Point for every $1 dollar spent on products less any applicable discount, tax and delivery fee. If you preorder, and you decide to add more items to your order at the door via your Schwan's Representative, you will also earn rewards on those additional items.

    Your Schwan's Representative receives full credit for orders placed online, through the call center and at the door.

  • There is no limit to the number of Reward Points you can earn. Reward Points are earned based on personal purchases preordered online or over the phone and can be redeemed on future purchases.

  • The Program allows you the flexibility to redeem your reward points on www.schwans.com or 1-888-724-9267 to purchase products you love.

  • You may not use Reward Points to cover or pay for Gift Card purchases or any delivery fee and/or sales tax that might be required under state law. Please refer to the "Terms and Conditions Link" associated with the Program on www.schwans.com.

    Schwan's Home Delivery reserves the right to terminate any member from the Program based on violations of the terms and conditions, fraud or appearance of fraud, or violation of any federal, state, or local law or regulation in connection with their use of the Program privileges. Anyone terminated from the Program will forfeit all of their rewards immediately.

  • Yes. Reward Points expire 12 months after they are earned or received. Reward Points will expire on a first-earned, first-expired basis 12 months from the month in which they were earned so you should have plenty of time to use your Reward Points on the products you love.

  • No. There is no cash value for the Reward Points.

  • No. You can only participate in the Program by enrolling online at www.schwans.com/rewards or by calling 1-888-724-9267 and completing the membership steps.

Product Information and Website Tools

  • Use My Lists to help you organize and easily shop for your favorite items. Create a new list by clicking on ‘My Lists’ in your account menu. Look for ‘Add to My Lists’ on all product pages to add products to one of your lists.

  • My Recipes let you save Schwans.com recipes in your own Recipe Lists. Look for the “Add to My Recipes” button on recipe pages to add recipes to one of your lists.

  • Thank you for your inquiry. You can view the latest version of the online catalog here: https://www.schwans.com/landing/?id=digimag.


    For a printed copy, you may request one from your Schwan’s representative when you receive your next delivery, or, request one here: https://www.schwans.com/customer-service/catalog-request.

  • Periodically, we need to discontinue less popular items in order to make room on our trucks for new items. While we try to be particularly sensitive to product popularity or regional or preferences, sometimes we need to make those tough choices.

  • Register or sign-in to your account on Schwans.com and then find the product you would like to review. Once you find the product, click on the "write a review" link. A form is presented for you to rate the product, enter your comments, preview and submit your review. Reviews that meet our guidelines are posted within 72 hours. By submitting your review, you acknowledge and agree all review comments become the property of Schwan's Home Delivery and may be used to promote products in our catalog or on our website; and that you will not be compensated in any monetary or other fashion for your submission.

  • Reviews that meet our guidelines are posted within 72 hours. Additionally, we reserve the right not to post a review if it violates our "review guidelines" or violates other guidelines stated in our review "terms and conditions".

Gift Cards and Gifts

  • Gift card purchases are unavailable at this time. Please check back soon. Gift cards can still be redeemed at checkout.

  • Gift Cards can be used on Schwans.com, 1-888-SCHWANS (1-888-724-9267) or direct-to-the-door service*. You can use any amount from the Gift Card that you choose and can continue using the gift card until the balance is zero.

    • Use on Schwans.com by typing the card and PIN number.
    • Use on 1-888-SCHWANS (1-888-724-9267) by telling the Customer Service Representative the card and PIN number.
    • To pay for orders delivered to your door by one of our friendly Route Sales Representatives, simply present your Gift Card(s) when your order is delivered.
    Please keep your Gift Card on hand until your order is delivered.
  • Visit the Gift Card page and find the Gift Card value input area. You can find the current value of your Gift Card by entering the 19-digit Gift Card number.

  • Yes! Choose the items you wish to send and then select ‘Friend, Family or Gift’ address when entering the recipient’s address in checkout.

Auto-Reorder

  • Auto-Reorder is a new online program that allows you to set a recurring order to automatically deliver products on the schedule you choose. You can add items, make changes and cancel at any time. To learn more about Auto-Reorder click here.

  • We have made it easy for you to select items for your Auto-Reorder. Simply follow these three easy steps:

    1. Sign in and select items for your Auto-Reorder by choosing items you order often.
    2. Set your quantity and delivery frequency and click Add to Reorder.
    3. Complete our easy one-time enrollment.

    Your Auto-Reorder items will be personally delivered to your door. If you are not home, we'll leave it on your doorstep in a reusable freezer bag for your convenience, free of charge.

    To learn more about Auto-Reorder click here.

  • Here are a few of the key benefits of Auto-Reorder:

    1. Save time: there's no need to remember to place your order every week.
    2. Items always on the truck: Auto-Reorder items are guaranteed to be on the truck, so you can be sure to never run out of your favorites.
    3. Easy to update: add to, manage or cancel your Auto-Reorder at any time. This includes changing delivery frequency and quantities item by item.
    4. Same simple delivery: we'll deliver your Auto-Reorder items along with any one-time items you've added to your order in the same delivery.
  • Locate and Click the Auto-Reorder button under the Shopping Cart icon. You can select items from the frequently purchased product suggestions or shop any product. Select the quantity and delivery frequency and click Add to Reorder. Once you have the desired Auto-Reorder items selected, complete our one-time enrollment.

  • Payment by credit card is required for all Auto-Reorder deliveries.

  • You will be charged for your order at the time of delivery.

  • Reward points are earned based on all online orders, including Auto-Reorder.

  • Yes, you can redeem Schwan's Rewards™ points on your Auto-Reorder purchase. To redeem, begin by signing into your account. A Pending Order notification will appear, allowing you to update your order. Click Update Order and locate the pending order you would like to add your Schwan's Rewards™ points. Click Modify Order. You will be directed to your Shopping Cart to check out. Click Check Out and apply your Rewards points.

  • The Schwan's™ Price Guarantee ensures that when you order online or by phone you will always get our best price, whether it's from the day the order was placed or the day it is delivered. Items that require a coupon code are not applied automatically. Coupon codes will need to be entered within Pending Orders located under My Account.

  • Auto-Reorder items will automatically be delivered on a recurring basis based on the delivery frequency selected. One-time items will be delivered only on your next scheduled delivery date. Both Auto-Reorder and one-time items can be ordered and delivered together.

  • Yes, a Route Sales Representative will deliver your order.

  • For online orders $49.99 or more, delivery is free. Orders may include Auto-Reorder and one-time items. For online orders under $49.99, there is a $1.75 delivery fee. Order requirements are based on the net amount after all other applicable discounts and coupons have been applied. Tax and delivery fee are not included in the minimum requirement.

  • Begin by signing into your account. Then locate and click the Auto-Reorder button under the shopping Cart icon. Once on the My Auto-Reorder page, you can see the next delivery date for each of the items on your Auto-Reorder.

  • Your delivery options are based on your route's delivery schedule which may vary by location.

  • Only addresses that are eligible for Auto-Reorder will appear as an option.

    Some reasons why certain addresses may not be eligible include: address is not currently on scheduled route or address is located in a non-serviceable area.

  • We will keep you informed about your Auto-Reorder through email and text messages if you opt into these notifications. To manage your communication preferences go to My Account and navigate to the Communication Preferences area.

  • By opting to receive text message from Schwan's Home Delivery, you will receive notifications of your next service date and when your Auto-Reorder was delivered. To start receiving text messages, go to Communications located within My Account.

  • Begin by signing into your account. A Pending Order notification will appear, allowing you to update your order. Click Update Order and locate the pending order you would like to modify. Click Modify Order. You will be directed to your Shopping Cart to check out. At this time, you have the ability to add one-items, change quantity, change delivery frequency, or remove items. Once you have made your changes, complete check out.

  • Begin by signing into your account. Then locate and click the Auto-Reorder button under the Shopping Cart icon. Once on the My Auto-Reorder page, you have the option to add items, change quantity, update delivery frequency, or remove items from your Auto-Reorder.

  • You can cancel your Auto-Reorder at anytime. Begin by signing into your account. Then locate and click the Auto-Reorder button under the Shopping Cart icon. Navigate to the bottom of the page and click Cancel Auto-Reorder.

    Note: you may have Auto-Reorder items already scheduled for your next delivery. To cancel those items, go to Pending Orders under My Account. Click Update Order and locate the pending order you would like to cancel then click Cancel Order.

  • You can order a combination of Auto-Reorder and one-time items within the same order. Both your Auto-Reorder items and one-time items will be delivered at the same time.

    Begin by signing into your account. A Pending Order notification will appear allowing you to update your order. Click Update Order and locate the pending order you would like to modify. Click Modify Order. You will be directed to your Shopping Cart to check out. At this time, you have the ability to add one-time items, change quantity, or remove items. Once you have made your changes, complete checkout.

  • Yes, you can purchase one-time items at the door when your Auto-Reorder is delivered. Anything you add at the door is counted towards free delivery with a $49.99 online order.

  • In some cases, Schwan's Home Delivery may update your Auto-Reorder if an item is discontinued or is only seasonally available. We may also cancel your Auto-Reorder if there are no items selected for Auto-Reorder, the credit card on file is expired, or the delivery address associated with your Auto-Reorder is no longer in a serviceable delivery area.

  • Begin by signing into your account. A Pending Order notification will appear, allowing you to update your order. Click Update Order and locate the pending order you would like to cancel then click Cancel Order.

  • You can cancel your entire Auto-Reorder in advance of any extended leave and then easily set your Auto-Reorder back up when you return. To cancel, begin by signing into your account. Then locate and click the Auto-Reorder button under the Shopping Cart icon. Navigate to the bottom of the page and click the Cancel Auto-Reorder button.

  • Please call 1-888-SCHWANS (1-888-724-9267) for assistance with updating your address.