Frequently Asked Questions

Need more information? Below you'll find the "frequently asked questions" we hear most often from our customers.

About

  • We conveniently deliver exceptionally delicious frozen food to your door with care, just as our family-owned and operated business has done since 1952. Shop over 300 high-quality, frozen foods everyone will enjoy. Learn more about us here.
  • We don’t just deliver frozen food; we deliver high-quality frozen food that brings delight to mealtime and everything in between with:

    • An assortment of hundreds of delicious options including high quality prepared and ready-to-heat meals, or create your own from premium meats and seafood, fruits and vegetables, sides, pizza, snacks, ice cream and other frozen treats
    • Our frozen food seals in freshness and speeds up prep while letting you keep your kitchen stocked and reduce food waste. And it stays frozen on the truck all the way to you.
    • Easy, convenient options with most cook from frozen and ready to eat in under 30 minutes with simple ingredients.
    • With the flexibility to order from our website, mobile app, by calling 1-888-724-9267, or directly from a Schwan’s Home Delivery Representative in your neighborhood, no other delivery service is personalized to your unique lifestyle. And Schwan’s Home Delivery will never lock you into a contract or automatic subscription. Just great food, as much (or little) as you want, whenever you need it.

My Account Information

  • My Account allows you to manage your profile. Verify or change your next delivery date, account information like address, email and payment information. View order history, pending orders or past purchases and rewards balance. Visit My Account.
  • Update Email

    • Sign into My Account
    • Navigate to Email & Sign In
    • Enter new email and click Save
  • We'd recommend that your username is the same as your email address so that it's easier for you to remember when logging into Schwans.com
  • Please chat with us online or call 1-888-724-9267 to change your delivery address
  • Check that there is a valid email address on file and your communication preferences are selected for the emails you want. Go directly to the communications page in My Account to make these changes.
  • This feature securely remembers your log-in and password information and asks you to re-enter them less often in order to Check Out or change preferences in your My Account information. It also keeps the products you have added to your cart if you step away from shopping. For security purposes, we will ask you to sign in if you are adding or editing address information within Check Out or My Account. If you’d like to opt out of the "Keep Me Signed In" feature, go to your account drop down located to the left of the cart and click "Sign Out."

Ordering

  • To order online, simply register on Schwans.com, add items to your cart and then click Check Out from your cart to follow the 3-step Check Out process, including choosing your delivery option. You can also download our app on the App Store or on Google Play. Or by calling 1-888-724-9267.
  • Order as often as you’d like. We’ll start by stopping by every two weeks (after your first order) to see if you need anything. You can skip or edit your service date in My Account.
  • If not signed in:

    On desktop

    • Click on Sign In on the top right of the page
    • Sign in with your Schwan's Home Delivery username and password
    • Click the 'Hi, Name' dropdown
      • You will see orders not yet delivered as "pending orders"
      • You can view your past purchases and order history within "orders"

    On mobile

    • Click on the menu on the top left of the page > Sign in
    • Sign in with your Schwan's Home Delivery username and password
    • Navigate back to the hamburger menu > Click on Orders
      • You will see orders not yet delivered as "pending orders"
      • You can view your past purchases and order history within "orders"

    On app

    • Sign in with your Schwan’s Home Delivery username and password
    • Click on Account icon on the bottom of your screen
    • Click on Orders
      • You will see orders not yet delivered as "pending orders"
      • You can view your past purchases and order history within "orders"

    If signed in:

    On desktop

    • Click the ‘Hi, Name’ dropdown on the top right of the page
      • You will see orders not yet delivered as "pending orders"
      • You can view your past purchases and order history within "orders"

    On mobile

    • Click on the menu on the top left of the page > Click on Orders
      • You will see orders not yet delivered as "pending orders"
      • You can view your past purchases and order history within "orders"

    On app

    • Click on Account icon on the bottom of your screen
    • Click on Orders
      • You will see orders not yet delivered as "pending orders"
      • You can view your past purchases and order history within "orders"
  • You may change or cancel an order online prior to 11 p.m. the day before your scheduled delivery date. To do so, sign in to your account on Schwans.com and select the "Pending Orders" section under "My Account." Select the order you wish to change or cancel and click the Update Order link. You can then add or delete items from the order or cancel the order in its entirety. If you need additional assistance, call 1-888-724-9267.

Delivery

  • At check out, you'll choose from the delivery options available to you based on your delivery address. We offer delivery through our Schwan’s Home Delivery Representative or through a national shipping partner. All orders are delivered to your doorstep safely and securely packaged to stay frozen. In most areas of the United States, we are able to deliver within 2 days from the date of purchase. For direct shipping orders, you can view typical delivery times.
  • Based on your delivery address and where available, your food will be delivered by a Schwan’s Home Delivery Representative. If we do not have a delivery truck in your area, your food will be directly shipped and delivered by one of our shipping providers. All our food is packaged to stay frozen.
  • The safety of our employees and customers is always our number one priority. We have established procedures for safe and contact free delivery. Please see our COVID-19 safety measures for more information.
    • At-the-door orders through your Schwan's Home Delivery Representative of $49.99 or more have a $1.75 delivery fee, and all orders under $49.99 have a $3.99 delivery fee.
    • Online purchases of $49.99 or more are free* delivery, and orders under $49.99 have a $1.75 delivery fee. *$49.99 is based on the total order amount after all other discounts and coupons have been applied.
    • Tax, delivery fee, and gift card purchases are not included in the total order amount.
    • Online purchases include orders submitted via Schwans.com, the Schwan's Home Delivery App, or by calling 1-888-724-9267 only.
    • Direct ship and gift purchases do not qualify for at-the-door delivery fee offers. Standard shipping rates apply.
    • Delivery fee will vary for purchases in CO, MT, ND, NM, UT, and WY.
  • Your service date is the next time your Schwan's Home Delivery Representative is scheduled to stop by your home.
  • We offer personal delivery with Schwan’s Home Delivery Representatives scheduled for either two- or four-week deliveries. If it works best for you to have a Representative stop by only when you order in advance simply call 1-888-724-9267. If you live in an area not serviced by one of our Schwan’s Home Delivery Representatives, your order will be shipped via our national Direct Shipping partners.
  • To change your next service date, Sign into to your account and then scroll to Deliveries. There you can view, modify, skip or cancel your next Service Date.
  • If you want to change your delivery service frequency or discontinue having a Schwan's Home Delivery Representative from stopping at your home, please call us at 1-888-724-9267 or chat with us online.
  • No problem. Your order will be placed in a freezer bag by our Schwan’s Home Delivery Representative during your scheduled delivery date and time. The freezer bag is designed specifically for this purpose, and your food will be packed with gel packs, guaranteed to stay frozen for hours. If you have a specific location you would like the freezer bag placed, please let us know the details in the Delivery Notes in Step 1 during the Check Out process.
  • Yes, we offer safe, contact-free drop off delivery to your doorstep. Simply check the "Drop Off" delivery type in Step 1 during Check Out process.
  • Our freezer bags are a convenient and reusable option for contact-free delivery or when you won’t be home. These high-quality, insulated freezer bags come with gel packs and are designed to keep your food frozen for hours -- guaranteed. They are also reusable, allowing you to use them again and again. Simply set them outside the next time you order for your Representative to grab and fill with your order.
  • All orders of $49.99 or more placed online through Schwans.com, the Schwan's Home Delivery App or by calling 1-888-724-9267 qualify for free delivery.
  • Your Schwan’s Home Delivery Representative does not accept monetary tips; a simple “thank you” is always appreciated.

Using Schwans.com and Schwan's Home Delivery App

  • You can search by product name or item number by entering this information in the search box and clicking the "Search" button on Schwans.com. The search results are prioritized by matching your search criteria with our website content, so the more words you use in your search, the more specific the search results will be.
  • On the Schwan’s Home Delivery App, tap the Settings icon at the bottom of your screen. From there you will have the option to be notified about upcoming Service Dates, Delivery Dates, and News and Special Offers.

Favorites, Recipes & Promotions

  • My Favorites is a way to create a collection of your top items. No more searching for your go-to foods – just click on the heart near the products you love while you shop, and it will automatically be added to My Favorites. You can add items directly to your cart from My Favorites.
  • To view My Favorites, sign in and click on the heart in the upper right corner of the page.
    • First sign in to your account or create an account.
    • Then simply click on the blank heart on the product or product page.
    • This will automatically add the item to My Favorites.
    • To modify My Favorites, sign in and click on the heart in the upper right corner of the page.
    • You can remove items from My Favorites by clicking on the filled red heart.
    • Or you can remove it by clicking on the filled heart on the product page.
  • My Lists has been replaced with My FavoritesMy Favorites is a collection of your favorite products. Simply click on the heart icons while you shop. No more searching for your go-to foods – just add directly to your cart from My Favorites.
  • The My Recipes feature lets you save Schwans.com recipes in your own Recipe Lists. Look for the "Add to My Recipes" button on recipe pages to add recipes to one of your lists.
  • You can view our product catalog anytime by visiting our digital catalog. If you'd like a printed copy, you may request one from your Schwan’s Home Delivery Representative or use our Request a Catalog to have one mailed to you.
  • During step 1 of the Check Out process, enter the coupon code in the box next to the "Order Summary" in the lower right side of the page. Only one coupon code may be applied per order.

    NOTE: if you come to the website via a link in an email, the coupon code may automatically be applied for you.

  • Some coupon codes may be used multiple times throughout a promotional period while other coupon codes are single use only. Please see the terms and conditions of the promotion.

Product Information & Reviews

  • We’re sorry to hear you were disappointed. All our products have a 100% satisfaction guarantee. If you are not satisfied, you may return the product for an exchange, credit or refund. To request, please talk to your Schwan’s Home Delivery Representative or call 866-254-4770. Please keep your product packaging as it contains information for the return.
  • We’re sorry to hear you were disappointed. All our products have a 100% satisfaction guarantee. If you are not satisfied, you may return the product for an exchange, credit or refund. To request, please talk to your Schwan’s Home Delivery Representative or call 866-254-4770. Please keep your product packaging as it contains information for the return.
  • At times, we discontinue less popular items to make room on our trucks for new items. While we try to be sensitive to product popularity or regional preferences, sometimes we need to make those tough decisions and temporarily or permanently discontinue items.
  • To write a review, register for an account online or sign-in to your account on Schwans.com and then find the product you would like to review. Once you find the product, click on the "write a review" link. A form is presented for you to rate the product, enter your comments, preview and submit your review. Reviews that meet our guidelines are posted within 72 hours. By submitting your review, you acknowledge and agree all review comments become the property of Schwan's Home Delivery and may be used to promote products in our catalog or on our website; and that you will not be compensated in any monetary or other fashion for your submission.
  • Reviews that meet our guidelines are posted within 72 hours. We reserve the right not to post any review if it violates our "review guidelines" or other guidelines stated in our review "terms and conditions".
  • We have a wide variety of food options to meet your needs. While shopping our products, you can filter for your dietary preferences or allergens. Our current options include: Heart Healthy, Low Calorie, Low Sodium, No Gluten Ingredients, Certified Gluten Free, No Sugar Added, and Vegetarian. You can also filter allergen-free information: Egg, Milk, Peanuts, Shellfish, Soy, Tree Nuts, Wheat.
  • At Schwan’s Home Delivery, we make every effort to source our ingredients and produce our food in the United States whenever possible. However, we occasionally work with international partners to source the unique ingredients to meet our (and your) flavor and quality expectations.

    Rest assured, we hold our international partners to the same rigorous safety and quality standards and require them to comply with all United States governmental regulations for safe food production. We continually audit our partners and their facilities to ensure they consistently meet our strict requirements. Also, we do not do business with partners who have a history of problems with food safety, quality or employee rights.

    Those products that are sourced from outside the United States will show the country of origin with the nutrition & ingredients information on each product’s web page and packaging.

  • We’re committed to transparency in how we source our ingredients and produce our food. Starting in 2021, you’ll see a new statement on Schwan’s Home Delivery packaging that indicates if a product contains ingredients produced through bioengineering. On our website, this statement can be found with the nutrition and ingredients, if applicable.

    For more information about bioengineered foods, check out the USDA’s website

  • The United States, where most of our ingredients are sourced, has accepted and embraced the use of bioengineering. Bioengineering is a way of cultivating seeds for heartier plant-life when growing food. As the world’s population gets bigger, food producers are working to increase their crops while reducing wasted food from drought, pests and transportation. Bioengineering helps with all of that.

    This method of farming has been around for more than 30 years and is currently in use worldwide for its success in contributing to both environmental issues and food safety.

    For more information about bioengineered foods, check out the USDA’s website.

  • Currently, many Schwan’s Home Delivery product packages can be recycled, including white paperboard boxes, brown kraft (cardboard) boxes, black trays and bowls, and 1-gallon and 1.5-gallon ice cream containers/lids, even if they aren’t marked as recyclable. In some communities, the Styrofoam containers used when we ship direct are recyclable. Currently, our product bags, inner films, pint and 56 oz. ice cream containers and lids products are not recyclable. We encourage you to check with your local community’s website or recycling center for policies and guidelines specific to your area before recycling.
    • All paperboard (white) and brown kraft (cardboard) boxes
    • 1-gallon & 1.5-gallon ice cream containers & lids
    • Black plastic bowls and meal trays
    • Single-use plastic bags used to drop off orders at your door
  • Many of our packaging materials are coated or laminated to keep your food safe, protected and delicious on our trucks and in your freezer. These materials are not currently accepted by recyclers. But we’re always watching for new materials and methods that will allow us to make our packaging more recyclable and incorporating them into our packaging as they become available.

Credit Cards and Payment Information

  • For your convenience, we accept Visa, MasterCard, Discover/Novus, American Express, personal checks, Schwan's™ Gift Card, and electronic food stamp cards (EBT). We do require a credit card for all orders placed online, by app or by phone for contact-free delivery. You can securely add a credit or debit card to your account on Schwans.com, through our app or by phone.

    Due to COVID-19 we are eliminating potentially unsafe interactions between our customers and delivery drivers and no longer accept cash at the door. You can still pay by check at the time of delivery, however due to the increased demand of drop-off deliveries, you will be required to have a credit card number on file for all orders placed online, in the app or by phone. If you aren't home at the time of your scheduled delivery, your food will be safely and securely left for you at your home in a freezer bag and your credit card will be charged.

    If paying by check, please make checks payable to Schwan's Home Delivery. In doing so, you expressly authorize us, if your check is returned for any reason, to electronically debit your account for the amount of the check plus a processing fee not to exceed the state maximum legal limit. The use of a check for payment is your acknowledgement of this policy and its terms.

  • No, to place an order online, you will be required to secure the order with a credit card. At the time of your scheduled delivery, you will be able to present your EBT card to the Schwan’s Home Delivery Representative to use as the form of payment in place of the credit card you provided. If you aren't home, your food will be safely and securely left for you in a freezer bag and your credit card will be charged.
  • Go to the Payment section of My Account to add a new payment type, edit payment method information or remove a card.
  • We charge sales tax in accordance with local and state laws. The appropriate food sales tax will be added to your total.

Rewards

  • Our rewards program is a customer loyalty program that rewards you for purchases made online or over the phone. To learn more about the program, click here.
  • Customers may sign up on www.schwans.com/rewards, or by calling call 1-888-724-9267. Enrolling in the program is free. Any new or existing Schwan's Home Delivery customer may become a member by signing up and accepting the terms and conditions of the program. To learn more about becoming a member or about the program’s terms and conditions, click here.
  • At this time, Reward points are earned on orders placed online at Schwans.com, via our app, or by calling 1-888-724-9267. If you placed an order via one of these methods and add additional items to your order at the door via the Schwan’s Home Delivery Representative at the time of the delivery, you will be eligible to earn reward points on those additional items.
  • You can apply points to your order during Step 2 of the Check Out process. To view your reward point balance, tap on the Home icon and scroll to the bottom of the page.
  • You may redeem reward points on orders placed online at Schwans.com, via our app, or by calling 1-888-724-9267. Points cannot be applied to gift card purchases or any delivery fee and/or sales tax that might be required under state law. Please refer to the "Terms and Conditions" associated with the Program on www.schwans.com/rewards
  • Yes, reward points expire 12 months after they are earned and expire on a first-earned, first-expired basis.
  • No, there is no cash value for the reward points.

Gifts and Doorstep Delivery via Direct Shipping

  • No, there is no minimum order amount.
  • At Check Out, the estimated delivery date for your order will appear based on your zip code. Standard ground orders usually arrive 1-2 days after shipment. If your order is placed on Wednesday or later, it may ship the following Monday due to our partner availability of delivery on weekends.
  • Once your order has been processed, the order cannot be cancelled or modified.
  • Our food is shipped in a high-quality cooler packed with dry ice, guaranteed to keep your food frozen.
  • We ship to all lower 48 states with a physical address (no postal boxes accepted). We cannot ship to AK, HI, PR, APO/FPO and the US Virgin Islands.
  • Yes, you can delight someone by shopping and adding the items to your cart and then selecting, "Friend, Family or Gift" address to enter the recipient’s address during the Check Out process.
  • Orders shipped directly will be packed in an insulated cooler with dry ice -- guaranteed to stay frozen.

    PLEASE NOTE: Dry ice should be handled with caution and only with protective gloves to avoid burns caused by freezing. Do not put in drinks, do not eat and do not touch with bare skin, mouth or eyes. Do not put into airtight containers as the contents can explode. Do not use or store in areas other than those in which are open and well ventilated. Keep away from children and animals.

    To properly dispose of dry ice:

    • Place outside in shipping container and
    • Crack the lid to allow it to disperse into the atmosphere.

Gift Cards

  • While gift cards may still be used at Check Out, gift card purchases are unavailable at this time.
  • Gift Cards can be used on Schwans.com, by phone at 1-888-724-9267 or at the door with your Schwan's Home Delivery Representative. You can use any amount from the Gift Card that you choose and can continue using the gift card until the balance is zero.

    • Use on Schwans.com by typing the card and PIN number.
    • Use on 1-888-724-9267 by telling the Customer Service Representative the card and PIN numbers.
    • Use to pay for orders delivered to your door by a Schwan's Home Delivery Representative by simply presenting your Gift Card(s) when your order is delivered.
    • Please keep your Gift Card on hand until your order is delivered.
  • Visit the Gift Card page and locate the Gift Card value input area. There you can find the current value of your Gift Card by entering the 19-digit Gift Card number.

Auto-Reorder

  • Auto-Reorder is an online tool that allows you to set a recurring order to automatically deliver products on the schedule of your choosing. You can add items, make changes or cancel at any time. To learn more, visit Auto-Reorder.
  • Yes, you can apply points to your order during Step 2 of the Check Out process. To view your balance, tap on the Home icon and scroll to the bottom of the page.
  • Unfortunately, no. Items that require a coupon code are not applied automatically. Coupon codes will need to be entered within Pending Orders located under My Account to receive the discount.
  • Go to My Account and click on Auto-Reorder to make changes.