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Home
Frequently Asked Questions
Frequently Asked Questions
How can we help you?
Browse the topics below to find answers to your questions.
About
How does Schwan's Home Delivery work?
How is Schwan’s Home Delivery different from other food delivery companies?
My Account Information
What is "My Account"?
How do I update my email address?
Why is my username the same as my email address?
How do I update my delivery address when I move?
Why am I not receiving my Order Confirmation, Promotion or Service Reminder emails?
How does "Keep Me Signed In" work?
How can I sign up for facial recognition and fingerprint sign- in on the app and how does it work?
What do I need to do before I can sign up for facial recognition or fingerprint sign- in on the app?
Why won’t the app sign me in when using facial recognition or fingerprint sign-in?
Ordering
How do I place my order?
How often do I need to order?
How do I view my orders?
How do I change or cancel an order?
Delivery
When will my order arrive?
How will my delivery arrive?
Do you have contact-free drop off delivery to my door?
How are you keeping your employees and customers safe during COVID-19?
What is the delivery fee?
What delivery service options do you offer?
How do I change an upcoming order delivery date or time?
What is my Service Date?
How do I view or change my next Service Date?
How do I stop Schwan’s Home Delivery from stopping at my door?
What if I won’t be home during my scheduled delivery date and time?
What is a Schwan’s Home Delivery Freezer Bag?
How do I open my Schwan’s Home Delivery Freezer Bag?
What are Gel Packs used for and can they be returned?
How can I get Free Delivery?
Can I tip my Representative?
Using Schwans.com and Schwan's Home Delivery App
What is the best way to find information and products using the search box on Schwans.com?
How do I download the Schwan’s Home Delivery app to my phone or tablet?
How do I sign up or change my app notification settings?
Favorites, Recipes & Promotions
What is My Favorites?
How do I view My Favorites?
How do I add, edit or modify My Favorites?
Where did My Lists go?
How do I save a Recipes list?
How can I get a product catalog?
How do I apply a promotion or coupon code to my order?
Can I use a promotion or coupon code more than once?
Product Information & Reviews
What if I’m not satisfied with a product I purchased?
Why are products discontinued?
How do I review a product?
Why didn’t my product review get posted?
Do you offer options for special dietary restrictions or preferences?
Does your food come from the USA?
Do you use bioengineered ingredients?
What is bioengineering?
Is your packaging recyclable?
Why isn’t all your packaging recyclable?
Credit Cards and Payment Information
What type of payments do you accept?
Do you accept electronic food stamps (EBT) as payment for online orders?
How do I add, edit or remove payment types? Can I save my payment types such as debit or credit card on Schwans.com?
Do I have to pay sales tax on the product(s) I purchase?
Rewards
What is the rewards program?
How do I enroll and earn rewards?
Can I earn reward points on at-the-door purchases?
How do I use my reward points?
What can I use my reward points for?
Do my reward points expire?
Do the reward points have any cash value?
Gifts and Doorstep Delivery via Direct Shipping
Is there a minimum order for direct-shipped orders?
When will my direct ship order arrive?
How do I cancel a direct-shipped order?
How does the food stay frozen when shipped directly?
Where do you ship food via direct ship?
Can I send a gift of food to someone else?
What should I do with the dry ice in my direct ship order?
Gift Cards
How do I order Gift Cards?
How do I pay with my Gift Card?
How do I find my Gift Card balance?
Auto-Reorder
What is Auto-Reorder?
Can I use rewards points on Auto-Reorders?
Will discounts be applied to Auto-Reorder items automatically?
How do I update or change my Auto-Reorder settings?
Partnerships
Does Schwan’s Home Delivery have a partnership with AARP members?
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