My Account features a wide variety of information and tools to allow you to better manage your profile and service preferences. It includes capabilities like checking your order history, pending orders, past purchases, entire previous orders, favorite's list and delivery preferences. You may also enter personal information such as address, email address, username and password, phone number and household profile information. Finally, you can enter addresses of friends and family members in your gift address book and update your own communication preferences. Visit My Account to check or change your account settings to optimize your shopping experience.

Please visit the Account Information section of our website.

We recommend that your username is the same as your email address so that it is easier for you to remember when logging into the website.

Please ensure you have a valid email address on file and your communication preferences are checked for the emails you want by going to My Account and then update your email address and communication preferences.

Click "Remember me" if you want to take advantage of this time-saving feature. It means you don't have to sign-in every time you come back to schwans.com and it allows us to customize your shopping experience. This also allows you to start shopping immediately. Rest assured that the automatic sign-in feature does not compromise the security of your personal information. If you don't want to use this feature simply uncheck the "Remember me" box when you sign-in. Please review our Privacy Policy for more information about how we use "cookies."

There is no requirement to order with any routine, however your Route Sales Representative will stop by your home generally every two weeks (unless you specified differently) to see if you have any needs. Ordering online or over the phone insures that the items you want will generally be available on your service date.

Your next service date is the next regularly scheduled time your Route Sales Representative is scheduled to visit your neighborhood.

To change to your Service Date and time for all future deliveries, please call 1-888-SCHWANS.

You may change or cancel an order online anytime up to the 11 p.m. order cutoff time specified on the home page. After logging in, visit the 'Pending Orders' section in 'My Account'. Select the order in which you wish to change or cancel and click on the view/edit link. You will be able to add or delete items from your order as well as cancel the whole order as long as the order has not been loaded. If you need additional assistance, call 1-888-SCHWANS (1-888-724-9267).

To order online, simply register on the website, select a route delivery day that suits you, add items to your cart and then click "checkout" from your cart to follow the four step checkout process.

Your order is either delivered by a Schwan's Representative or shipped via UPS®.

UPS Shipping is used if you live in an area that is not serviced by our Schwan's Delivery trucks, or if you want to send Schwan's food to family or friends.

For Schwan’s Deliveries, a delivery date and time is determined by your delivery address. At checkout, you will choose a regularly scheduled delivery date and time. For UPS® Shipping Orders, see delivery times here.

Delivery within 48 hours (2 days) from the date of purchase is available in specific areas throughout the United States. Delivery of your order within 48 hours is not guaranteed. Some areas may take longer due to the frequency of deliveries to the delivery area or because delivery is unavailable on weekends and holidays.

Your order can be placed in a freezer bag by your local Schwan's Representative during your scheduled delivery date and time. The freezer bag will keep your food frozen up to six hours. If you have a specific location you would like the freezer bag placed, please provide those details in the Delivery Instructions area in Step 1 of checkout.

You can search by product name, item number or topic by entering this information in the search box and clicking the "Search" button. The search results are prioritized by matching your search criteria with our website content, so the more words you use in your search, the more specific the search results will be. Can't find what you are looking for? Just use the "contact us" form with your question or issue.

The Schwan's freezer bag is a convenient option for when you know you won't be home for your Schwan's delivery. These high-quality, insulated freezer bags come with gel packs and are designed to keep your food frozen up to six hours. They are also reusable, allowing you to use them over and over for your Schwan's deliveries or everyday use.

The Log in/Log out text link is located at the top right corner of every page underneath the "Welcome" message.

During step 1 of the checkout process, there is a box next to the 'Order Summary' where you are to specify the promotion code. This box is located in the lower right side of the page. Only one promotion code may be applied per order. Additionally, if you come to the website from an email, the promotion code may automatically be applied for you.

Some promotion codes have the ability to be used multiple times throughout a promotional period while other promotion codes are single use only. Please see the terms and conditions of the promotion to determine this.

The Schwan's™ Price Guarantee ensures that when you order online or by phone you will always get our best price, whether it's from the day the order was placed or the day it is delivered.

If you place an order online or by phone, we will compare discounts, promotions and specials from the day you shopped with the day your order is delivered. We will give you the best price and will note it on your receipt.

Schwan's Home Service provides delivery service right to your door to make shopping for food more convenient. Our goal is to always please our customers, but if you want to stop Schwan's Home Service delivery trucks from visiting you going forward, please call us at 1-888-SCHWANS (1-888-724-9267). You may want to also consider changing your delivery service frequency. Go to "My Account" then "Delivery Preferences" and choose the option that is best for you.

Auto-Reorder is a new online program that allows you to set a recurring order to automatically deliver products on the schedule you choose. You can add items, make changes and cancel at any time. To learn more about Auto-Reorder click here.

For your convenience, we accept Visa, MasterCard, Discover/Novis, American Express, cash, checks, Schwan's™ Gift Card, Schwan'sPay™ and electronic food stamp cards (EBT). If you select freezer bag drop off or mail order shipment you must input your credit card when you submit your order online or provide it to customer service for phone orders. Your credit card will not be charged until either your order has been shipped or delivered. When paying by check, please make checks payable to Schwan's Home Service. In doing so, you expressly authorize us, if your check is returned for any reason, to electronically debit your account for the amount of the check plus a processing fee not to exceed the state maximum legal limit. The use of a check for payment is your acknowledgement of this policy and its terms.

Your Schwan'sPay™ Account will only be charged for the items delivered with your order.

To report a lost or stolen Schwan'sPay™ card, please call us at 1-888-724-9267.

To close a Schwan'sPay™ account, please call us at 1-888-724-9267.

Schwan's Home Service charges sales tax in accordance with local and state laws. Schwan's Home Service will add the appropriate food sales tax to your total.

At-the-door purchases through your Route Sales Representative of $49.99 or more will have a $1.75 delivery fee.

At-the-door purchases through your Route Sales Representative under $49.99 will have a $3.99 delivery fee.

Online purchases under $49.99 will have a $1.75 delivery fee.

Online purchases $49.99 or more are Free* delivery

* Delivery fee is FREE for online orders $49.99 or more. $49.99 is based on the net amount after all other applicable discounts and coupons have been applied. Tax, delivery fee, and gift card purchases are not included in the minimum requirement. Delivery fee is $1.75 for online orders under $49.99 and orders placed at-the-door with your Route Sales Representative that are $49.99 and above. For at-the-door orders under $49.99 the delivery fee is $3.99. Online includes schwans.com, SCHWAN'S™ App and 1-888-SCHWANS only. Mail order purchases do not qualify for at-the-door delivery fee offers. Standard shipping rates apply. Delivery fee will vary for purchases in CO, MT, ND, NM, UT, and WY.

By purchasing $49.99 or more online through schwans.com, the SCHWAN'S™ App or calling 1-888-SCHWANS

You may place your order online, but you'll need to present the electronic food stamps to your Route Sales Representative when they deliver your order. Select the "deliver to my door" option when you place your order.

Your Route Sales Representative does not accept monetary tips but a simple "thank you" is always appreciated. Your continued business with Schwan's Home Service also tells us that you appreciate us.

You can save payment types for orders on Schwans.com.

Go to the Payment Types section of My Account to edit payment method information or remove a card.

Contact our Customer Service department at 1-888-724-9267.

Gift Cards may be ordered online or via 1-888-SCHWANS (724-9267). See the schedule below for Gift Card Order Shipping Service Levels and Fees.

If you order multiple Gift Cards containing multiple personalized messages and send via UPS 2nd Day or Next Day Air to one address, you will be charged express shipping costs for EACH Gift Card in your order. To avoid this charge do not personalize your cards.

Gift Cards can be used on Schwans.com, 1-888-SCHWANS or direct-to-the-door service*. You can use any amount from the Gift Card that you choose and can continue using the gift card until the balance is zero.

• Use on Schwans.com by typing the card and PIN number.
• Use on1-888-SCHWANS by telling the Customer Service Representative the card and PIN number.
• To pay for orders delivered to your door by one of our friendly Route Sales Representatives, simply present your Gift Card(s) when your order is delivered.

Visit the Gift Card page and find the Gift Card value input area on the top of the right column. You can find the current value of your Gift Card by entering the 19-digit Gift Card number.

Yes! Choose the items you wish to send and then select ‘Friend, Family or Gift’ address when entering the recipient’s address in checkout.

Use My Lists to help you organize and easily shop for your favorite items. Create a new list by clicking on ‘My Lists’ in your account menu. Look for ‘Add to My Lists’ on all product pages to add products to one of your lists.

My Recipes let you save Schwans.com recipes in your own Recipe Lists. Look for the “Add to My Recipes” button on recipe pages to add recipes to one of your lists.

Thank you for your inquiry. The catalog is available online at www.schwans.com. Scroll down on the homepage and under the heading About Us, there is a link for Online Catalogs. Your representative should have one available when he makes his next scheduled stop for you if you are looking for a print copy of it. We apologize for any inconvenience; however, we are no longer mailing catalogs.

Periodically, we need to discontinue less popular items in order to make room on our trucks for new items. While we try to be particularly sensitive to product popularity or regional or preferences, sometimes we need to make those tough choices.

Register or sign-in to your account on Schwans.com and then find the product you would like to review. Once you find the product, click on the "write a review" link. A form is presented for you to rate the product, enter your comments, preview and submit your review. Reviews that meet our guidelines are posted within 72 hours. By submitting your review, you acknowledge and agree all review comments become the property of Schwan's Home Service, Inc. and may be used to promote products in our catalog or on our website; and that you will not be compensated in any monetary or other fashion for your submission.

Reviews that meet our guidelines are posted within 72 hours. Additionally, we reserve the right not to post a review if it violates our "review guidelines" or violates other guidelines stated in our review "terms and conditions".

SCHWAN'S REWARDS™ Program (the "Program") is our customer loyalty program that rewards customers who order online and/or over the phone. For every $1 dollar you spend online or over the phone, you earn 1 Reward Point.

Ideally, members sign up on www.schwans.com/rewards. Alternatively, customers may enroll by calling 1-888-724-9267. Enrolling in the program is FREE. Any new or existing Schwan's Home Service customer becomes a member when they SIGN UP and accept the terms and conditions of the Program. New customers to schwans.com must register and set up an account before they may enroll in the program. Members are able to earn and redeem rewards for all online or phone orders. No minimum order is required; all that is required is that you preorder in advance of your service delivery day via schwans.com or phone. Program membership is limited to one account per household.

Reward Points are earned for products preordered at schwans.com or 1-888-724-9267. Members receive 1 Reward Point for every $1 spent less any applicable discount, tax and delivery fee and points are valued at five cents (0.05) each towards a future product purchase. Reward Points are posted to your personal rewards account in the "my account" section on schwans.com after you have received delivery of your order. Reward Points can be redeemed for product orders placed at Schwans.com or on the Schwan's™ App during the checkout process or initiated over the phone with your customer service representative.

This Program is intended to reward customers for preordering either online or via the phone. You will earn 1 Reward Point for every $1 dollar spent on products less any applicable discount, tax and delivery fee. If you preorder, and you decide to add more items to your order at the door via your Route Sales Representative, you will also earn rewards on those additional items.

Your Route Sales Representative receives full credit for orders placed online, through the call center and at the door.

There is no limit to the number of Reward Points you can earn. Reward Points are earned based on personal purchases preordered online or over the phone and can be redeemed on future purchases.

The Program allows you the flexibility to redeem your reward points on www.schwans.com or 1-888-724-9267 to purchase products you love.

You may not use Reward Points to cover or pay for Gift Card purchases or any delivery fee and/or sales tax that might be required under state law. Please refer to the "Terms and Conditions Link" associated with the Program on www.schwans.com.

Schwan's Home Service reserves the right to terminate any member from the Program based on violations of the terms and conditions, fraud or appearance of fraud, or violation of any federal, state, or local law or regulation in connection with their use of the Program privileges. Anyone terminated from the Program will forfeit all of their rewards immediately.

Yes. Reward Points expire 12 months after they are earned or received. Reward Points will expire on a first-earned, first-expired basis 12 months from the month in which they were earned so you should have plenty of time to use your Reward Points on the Schwan's® products you love.

No. There is no cash value for the Reward Points.

No. You can only participate in the Program by enrolling online at www.schwans.com/rewards or by calling 1-888-724-9267 and completing the membership steps.

Yes, we do. For more information, visit www.schwans-cares.com