Terms and Conditions
Eat For FREE with Schwan's Rewards Program (or the "Program")
PLEASE READ CAREFULLY. By registering to participate in the EAT
FOR FREE™ program (the "Program") and clicking "I Agree"
on the registration page, you acknowledge that you have reviewed these Terms and
Conditions and agree to the following rules governing the Program.
- Overview of the EAT FOR FREE™ Program
- The Program is a loyalty and reward points program sponsored by Schwan's Home Service,
Inc. (hereinafter "we", "our", or "us") through which qualified individuals can
earn and receive reward points through qualifying online personal purchases and
qualifying online purchases made by friends, family and acquaintances referred to
Schwan's Home Service. You will earn and receive reward points with the choice to
redeem or store reward points for later use. You can track, review and redeem reward
points through the My Reward section on www.schwans.com.
"You" or "your" means the individual who enrolled in the EAT FOR FREE™ Program
and is obligated on the Program account in accordance with these Terms and Conditions.
- General Membership Details and Information
- The EAT FOR FREE™ Program and its benefits are offered at the sole discretion
of Schwan's Home Service, Inc.
- Participation in the Program is subject to the Terms and Conditions, rules, regulations,
policies and procedures ("Program Rules") that Schwan's Home Service may, in its
sole discretion, adopt from time to time.
- Schwan's Home Service has the sole discretion to interpret and apply the Program
Rules.
- Schwan's Home Service has the right, without limitation, to change, limit, modify,
amend, or cancel the Program, Program Rules, reward points, reward levels, participation
requirements, etc. at any time, with or without notice, even though such changes
may affect the value of points already accumulated. This may include, among other
things:
- Increase or decrease the number of reward points awarded for purchases;
- Limit or modify the Schwan’s® products available for redemption of reward
points;
- Modify the methods by which Members can collect reward points;
- Increase or decrease purchase requirements necessary for points to be awarded;
- Increase or decrease the duration of the collection and/or redemption period; or
- Modify the number of reward points associated with the purchase of eligible products.
- Schwan's Home Service is the final authority for membership, reward issuance, and
reward adjustment determinations. We reserve the right to restrict, suspend, and/or
correct errors or omission. We reserve the right to approve, deny or revoke membership
in the program to any individual for any reason whatsoever.
- Schwan's Home Service has the right, in its sole discretion, to end the EAT FOR
FREE™ Program at any time.
- You are responsible for remaining knowledgeable as to any changes Schwan's Home
Service may make to the Program, Program Rules, or to these Terms and Conditions.
The most current version of these Terms and Conditions will be available at
www.schwans.com/rewards and will supersede all previous versions of these
Terms and Conditions.
- Conditions for Membership Eligibility
- Employees (and their household members) of Schwan's Home Service and its related
subsidiaries, parent, and affiliates are ineligible to participate in the Program.
- Only individuals 18 years of age or older are eligible to participate in the Program
and each individual may maintain only one account.
- No groups, associations, group stops, distributors, or corporations may enroll in
the Program. It is fraudulent for any individual or company, association, or group
to direct, encourage, or allow individuals to use a single account for the purpose
of accumulating reward points for combined use.
- Limit one account per household.
- In order to be a "Member", you must be a registered customer of Schwan's Home Service.
In addition, you must accept and agree to these Terms and Conditions by clicking
"I Agree" on the registration page.
- To enroll in the Program, simply click on the "Register" button and follow the onscreen
instructions. There is no fee for enrolling or participating in the Program.
- Membership in the Program will be renewed automatically each year, so long as your
Member account is open and not in violation as defined in the Terms and Conditions
Agreement. Currently, membership in the reward program is free, but may become subject
to a yearly program fee, which is subject to change at any time.
- We reserve the right to terminate your membership in the Program at any time based
on violations of the Program Rules, Terms and Conditions, fraud or appearance of
fraud, or violation of any federal, state, or local law or regulation in connection
with the Program privileges. If your membership in the Program is terminated, you
will forfeit your reward points immediately.
- Ability to Earn and Redeem Reward Points
- You must be a "Qualified" Member as described in these Terms and Conditions in order
to earn and redeem reward points. We reserve the right to prohibit you from earning
or redeeming reward points and to cause you to forfeit any potential earned reward
points during any particular month in which you are not a Qualified Member.
- A "Qualified Member" is a Member who has:
- Placed online and received a minimum single order at
www.schwans.com, each month, of at least $50.00 in Schwan’s® products;
and
- Referred at least five (5) friends, family members, associates, or acquaintances
to Schwan's Home Service where at least one of the referrals makes an online purchase.
See the Referral section below for further details on satisfying this requirement.
- Qualified Members can earn, receive and redeem reward points only during the months
that they are Qualified.
- If, during any given month, you fail to place a minimum order of $50.00 online,
your membership account will be placed in an "inactive" status.
- You may re-activate your Membership status by placing a minimum single order of
$50.00 online and the following month you will be re-activated.
- Referrals
- As noted in the previous section, you are required to submit at a minimum of five
(5) names and email addresses of friends, family and acquaintances to Schwan's Home
Service who might be interested in Schwan's® products and services.
- In order to satisfy this minimum requirement, the referrals can only be made to
persons with whom you have an existing relationship.
- Each referral will receive an email notifying them about the Program and Schwan’s®
products and services. With regards to these emails, Schwan's Home Service will
record basic email information and time stamp for reconciliation purposes. Referral
information will only be gathered if the referral enrolls.
- Referrals to the following will not be counted towards the minimum requirement and
emails will not be sent: (i) the referral is already a registered Schwan's Home
Service customer; (ii) the referral has been referred to Schwan's Home Service within
the past 14 days by someone else; (iii) the referral has previously opted out of
the EAT FOR FREE™ Program; (iv) the referral has previously been removed from
the Program.
- Referrals will be given a special ‘new customer' offer.
- Duration of the Program
- The current phase of the Program begins July 1, 2009 at 12:01 a.m. Eastern Standard
Time (EST).
- You can earn reward points as a result of online purchases over $50.00 by those
individuals you refer to Schwan's Home Service. The portion of the Program for earning
referral reward points is scheduled to continue in perpetuity.
- You may also earn additional reward points through qualified online personal purchases.
See Earning Reward Points for more details regarding this portion of the Program.
This portion of the Program is currently scheduled to expire on December 31, 2009.
- Schwan's Home Service reserves the right to shorten, extend, suspend, modify, or
cancel the Program, at its sole discretion, at any time without prior notice.
- Although reward points may be collected beginning 12:01 am Eastern Standard Time
on July 1, 2009, you will not be able to redeem reward points until after September
1, 2009.
- Earning Reward Points
- Reward points can be earned in two different ways.
- You may earn reward points as a result of online purchases of Schwan’s®
products by those individuals that were referred to Schwan's Home Service by you.
You will earn 5 referral reward points through online referral purchases over $50.00.
- You may also earn reward points as result of your own online purchases over $50.00
(in a single transaction) of Schwan’s® products.
- Purchase $50.00 - $74.99 online and receive 2.5 reward points;
- Purchase $75.00 - $99.99 online and receive 5 reward points;
- Purchase $100.00 - $124.99 online and receive 10 reward points; or
- Purchase $125.00 or more online and receive 15 reward points.
- Periodically there may be promotional offers for the Program, which provide the
opportunity to earn additional reward points as defined by the terms of the promotion.
- Reward points are based on net purchase amounts during calendar months, available
toward future purchases made by Qualified Members.
- You can only earn, receive and redeem reward points during the months that you are
a Qualified Member.
- Reward accrual will begin upon your enrollment date in the Program. ("Enrollment
Date" is the day on which you are approved as a Program Member.) Retroactive reward
points will not be awarded for reward points earned prior to the Enrollment Date
- Reward points will not be received until after the qualification process is complete.
- Reward points should be received within (2) two weeks after the completion of the
qualification process.
- Reward points are void if not obtained in accordance with these Terms and Conditions
and through legitimate channels.
- There is NO limit to the number of people you can refer; and there is NO limit to
the number of reward points you can earn.
- Your activity, referrals and reward points will be recorded and tracked in "My Reward"
section on www.schwans.com.
- You are responsible for ensuring the accuracy of your account and encouraged to
check your account on a regular basis.
- If you believe that reward points were not properly earned, accrued or redeemed
to/from your account, you must timely notify Schwan's Home Service.
- Failure to notify Schwan's Home Service within 14 days of improper reward point
allocation could result in the loss of such reward points, subject to the discretion
of Schwan's Home Service.
- You are responsible for determining, recording and paying all federal, state, and
local taxes related to reward redemption. It is important that you keep records
of all reward points. We will not provide any tax information to you. You should
consult with your tax advisors for tax guidelines specific to your needs. Any and
all tax liabilities arising from the Program are your sole responsibility.
- Redeeming Reward Points
- Reward points will be received on a transactional basis and will be redeemed for
food on a first-earned, first-redeemed basis.
- Reward points may not be redeemed in the same calendar month that they were earned.
Reward points earned during any particular month are not available for redemption
until the following calendar month and then only if they have been posted in the
My Rewards section on www.schwans.com.
- You can only earn, receive and redeem reward points during the months that you are
a Qualified Member.
- Reward points earned on your account may only be redeemed through online purchases
of Schwan’s® products. You can redeem and apply reward points only in
connection with purchases greater than $50.00 in a single transaction and only online
www.schwans.com. During the checkout process,
eligible reward points can be redeemed by applying them to your purchase balance.
- All reward redemption for products are final. All other redemption issues are governed
by the Terms and Conditions of Schwan's Home Service and this loyalty Program.
- Noncompliance with reward limitations set forth in these Terms and Conditions and
Program Rules is a violation and may result in your removal from the Program.
- If your account has been inactive for a period of 365 days or more, any referral
or personal reward points that have been stored and remain in your account will
be forfeited without compensation.
- Reward points have no cash value and are only redeemable for offered Schwan’s®
products via the Program at the value rate determined by Schwan's Home Service.
- You may redeem reward points in the manner set forth above until the end of the
redemption period unless extended or modified by the Program.
- Restrictions Relating to Reward Points
- Reward points will expire on a first-earned, first-expired basis 12 months from
the month in which they were earned.
- Reward points earned may be transferable to a designated charitable co-partner that
we may announce from time to time giving you the opportunity to donate your points
to such charitable cause. Otherwise, reward points are not transferable.
- Reward points are not refundable; replaceable; or transferable for cash, credit,
or other reward points under any circumstances. Reward points have no cash value
and can only be used as redeemable payment to Schwan's Home Service for Schwan’s®
products through the expiration date as permitted by law and only through
www.schwans.com.
- There is no maximum number of reward points that you can accumulate in the EAT FOR
FREE™ Program.
- You may not combine reward points with other members' accounts.
- If there is any abuse of the Program, failure to follow Program Rules, or any misrepresentation
by you, all unredeemed reward points shall be forfeited, no additional reward points
shall accumulate, and you will be removed from the Program.
- Neither we nor any participating merchants are responsible for replacing used or
misused reward points.
- Redeemed reward points earned in the Program may not be re-sold or exchanged for
other goods or services.
- All reward points are subject to availability and qualification of earning.
- Reward points will be deemed to have been surrendered at redemption and no other
offers will be honored.
- Expiration and Termination of Reward Points
- Reward points will expire on a first-earned, first-expired basis 12 months from
the month in which they were earned.
- If your Schwan’s® customer account is closed for any reason, your membership
in the EAT FOR FREE™ Program will be terminated and the total balance of your
accumulated reward points earnings will be forfeited.
- You will also forfeit any unredeemed reward points if you cancel your EAT FOR FREE™
Member account or if the Program is terminated.
- Any attempt to combine or sell reward points will result in your removal from the
Program and forfeiture of all reward points in participating member accounts
- Any fraud or abuse related to the accrual or redemption of reward points will result
in forfeiture of accrued reward points as well as cancellation of membership in
the Program.
- If your reward points are forfeited for any reason, we will not reinstate previous
reward points to your Member account.
- We reserve the right to take any other or additional action we deem appropriate
in our sole discretion in the event that we believe (in our sole discretion) that
a Member (or Members) have violated any of the Program Rules or uses the Program
in a manner inconsistent with these Terms and Conditions or any federal, state or
local laws, statures or ordinances.
- Discontinued participation privileges may result in the loss of all accumulated
reward points. In addition to discontinuance of participation privileges, we have
the right to take appropriate administrative and/or legal action, including criminal
prosecution, as we deem necessary in our sole discretion.
- Reward points do not constitute property of a Member and may be revoked at any time
by us as set forth herein.
- General Terms and Conditions
- This Program is void where prohibited by law.
- Neither Schwan's Home Service nor its related subsidiaries, parent, or affiliates
are responsible for delayed or lost communications sent by any form or delivery
including but not limited to mail, email, web or phone.
- Any disputes concerning reward points will not affect your payment obligation to
us on your member account.
- An administrative service for the EAT FOR FREE™ Program is provided on our
behalf by contracted technology partners. These are independent contractors and
are not affiliated with us. None of the independent contractor partners shall be
liable for any bodily harm and/or property damage and/or lost opportunity, which
may result from participating in the Program or for the provision of goods or services
by merchants or providers.
- The rights and obligations of Schwan's Home Service under this reward points Program
may be transferred or assigned by us to any other related or unrelated entity at
any time, and performance thereafter shall be the responsibility of that entity.
- Schwan's Homes Service, its subsidiaries, affiliates, vendors and service providers
make no claims, warranties, guarantees or representations of any kind expressed
or implied with respect to rewards and shall not be liable for any loss, expense
(including without limitation, attorneys or inconvenience) that may occur in the
use of the EAT FOR FREE™ Program.
- To learn how the personal information collected in connection with the Program may
be used, you should read the Privacy Policy is available at
www.schwans.com.
- We are not responsible for any incorrect or inaccurate information supplied by you
while participating in the Program.
- Limitation of Liability and Dispute Resolution
- We are not responsible for incorrect or inaccurate transcription of information,
for problems related to any of the equipment or programming associated with the
Program or utilized by you or any Member, for any human error, for any interruption,
deletion, omission, defect, or line failure of any telephone network or electronic
transmission, for problems relating to computer equipment, software, inability to
access the Website or online service, or for any other technical or non-technical
error or malfunction. In the event of a printing error or irregular packaging, we
and our respective related companies, parents, subsidiaries, affiliates, and respective
agents and their agencies, suppliers and other companies (hereinafter collectively
referred to as "Releasees") involved in the development and execution of the Program
or the production or distribution of Program materials shall have no liability.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO NEGLIGENCE, SHALL ANY OF THE
RELEASEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
EAT FOR FREE™ PROGRAM DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED
THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED
REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF WE IMPROPERLY
DENY ANY MEMBER ANY REWARD POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT AMOUNT
OF REWARD POINTS. BY PARTICIPATING IN THE PROGRAM, YOU WAIVE ANY AND ALL RIGHTS
TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE (1)
YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION
UPON WHICH THE CLAIM OR ACTION IS BASED.
- Schwan's Home Service, its joint ventures, officers, directors, employees, shareholders,
promotion agencies, agents, successors, assigns, and service providers, are not
responsible for any products or services offered by any current, future or past
reward points partners. TO THE FULLEST EXTENT ALLOWABLE BY LAW, SCHWAN'S HOME SERVICE
AND ALL PROMOTION AGENCIES SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES,
EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND/OR SERVICES OFFERED BY ANY REWARD
POINTS PARTNER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PUPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE
OF PERFORMANCE. Some jurisdictions do not allow limitations on how long any implied
warranty lasts, so the foregoing limitation may not apply to you. You agree to rely
solely on the manufacturers warranties, if any, for any products redeemed through
this Program.
- Any and all disputes, claims, and causes of action arising out of or connected with
this Program, or on reward points obtained through the Program, shall be resolved
individually, without resort to an form of class action and exclusively by arbitration
under the International Arbitration Rules of the American Arbitration Association.
Arbitration will take place in Marshall, Minnesota.
- Any and all claims, judgments and reward points shall be limited to actual out-of-pocket
costs incurred, including costs associated with participating in this Program, but
in no event shall attorney's fees be recoverable from us.
- Under no circumstances will you be permitted to seek recovery for, and you hereby
waive all rights to claim, punitive, incidental and consequential damages and any
other damages, other than for actual out-of-pocket expenses, and you waive any and
all rights to have damages multiplied or otherwise increased.
- All issues and questions concerning the construction, validity, interpretation and
enforceability of the Terms and Conditions, or the rights and obligations in connection
with this Program, shall be governed by, and construed in accordance with, the laws
of the State of Minnesota, without giving effect to any choice of law or conflict
of law rules or provisions (whether of the State of Minnesota or any other jurisdiction)
other than the State of Minnesota.
- These Terms and Conditions constitute the entire agreement between all Program Members
and Schwan's Home Service pertaining to the subject matter hereof and supersedes
all prior or other arrangements, understandings, and negotiations and discussions,
whether oral or written. No waiver of any of the provisions of these Terms and Conditions
shall be deemed or shall constitute a waiver of any other provisions hereof the
program (whether or not similar), nor shall waiver constitute a continuing waiver
unless otherwise expressly provided.
- If any provision of these Terms and Conditions is found to be invalid or unenforceable
by a court of competent jurisdiction, such provision shall be severed from the remainder
of these Terms and Conditions, which will otherwise remain in full force and effect.
- Additional Information
- You may refer to the online information, Terms and Conditions, or FAQ document for
additional information or you may call 1-888-SCHWANS (724-9267) for more information
on reward options, availability, and redemption process.