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My Account features a wide variety of information and tools to allow you to better
manage your profile and service preferences. It includes capabilities like checking
your order history, pending orders, past purchases, entire previous orders, favorite's
list and delivery preferences. You may also enter personal information such as
address, email address, username and password, phone number and household profile
information. Finally, you can enter addresses of friends and family members in your
gift address book and update your own communication preferences. Visit My Account to
check or change your account settings to optimize your shopping experience.
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Please visit the Account Information section of our website.
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We recommend that your username is the same as your email address so that it is
easier for you to remember when logging into the website.
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Please ensure you have a valid email address on file and your communication preferences
are checked for the emails you want by going to My Account and then update your email
address and communication preferences.
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Picked - Order has been received and picked for loading onto the truck.
Loaded - The order has been loaded onto the truck and the Customer Service Manager is currently on their route.
Received - Our system received the order successfully.
Delivered - Order has been delivered to delivery address.
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Click "Remember me" if you want to take advantage of this time-saving feature.
It means you don't have to sign-in every time you come back to schwans.com and
it allows us to customize your shopping experience. This also allows you to
start shopping immediately. Rest assured that the automatic sign-in feature
does not compromise the security of your personal information. If you don't
want to use this feature simply uncheck the "Remember me" box when you sign-in.
Please review our Privacy Policy for more information about how we use "cookies."
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There is no requirement to order with any routine, however your Customer Service
Manager will stop by your home generally every two weeks (unless you specified
differently) to see if you have any needs. Ordering online or over the phone
insures that the items you want will generally be available on your service date.
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Your next service date is the next regularly scheduled time your Customer Service
Manager is scheduled to visit your neighborhood.
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You may change or cancel an order online anytime up to the 11 p.m. order cutoff
time specified on the home page. After logging in, visit the 'Pending Orders'
section in 'My Account'. Select the order in which you wish to change or cancel
and click on the view/edit link. You will be able to add or delete items from your
order as well as cancel the whole order as long as the order has not been loaded.
If you need additional assistance, call 1-866-208-1540 (1-866-208-1540).
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To order online, simply register on the website, select a route delivery day
that suits you, add items to your cart and then click "checkout" from your cart
to follow the four step checkout process.
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There are 3 ways to receive your delivery: personal delivery to your door,
Freezer bag drop off (for cases where you will not be home for several hours
after our delivery), and/or mail order. In cases where you do not live in an
area serviced by our delivery trucks, please select mail order. Our routes are
always on growing, so check back often to see if we are in your neighborhood!
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You can search by product name, item number or topic by entering this information
in the search box and clicking the "Search" button. The search results are
prioritized by matching your search criteria with our website content, so the
more words you use in your search, the more specific the search results will be.
Can't find what you are looking for? Just use the "contact us" form with your
question or issue.
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We know life is hectic. For times when you know you won't be home when we are
in your area, you can still place an order and select 'Freezer Bag Drop Off' as
your delivery option during step 2 of checkout. These high-quality insulated
bags come with gel packs designed to keep your food frozen for hours after
delivery and are reusable.
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The Log in/Log out text link is located at the top right corner of every page
underneath the "Welcome" message.
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During step 1 of the checkout process, there is a box next to the 'Order Summary'
where you are to specify the promotion code. This box is located in the lower
right side of the page. Only one promotion code may be applied per order.
Additionally, if you come to the website from an email, the promotion code may
automatically be applied for you.
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Some promotion codes have the ability to be used multiple times throughout a
promotional period while other promotion codes are single use only. Please
see the terms and conditions of the promotion to determine this.
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Because we deliver frozen food, will not ship your order on days when there may
be a risk that it could get held up in a distribution center over the weekend.
Please see the delivery schedule below for a conservative estimate of shipping
service levels. Note: delivery times may vary depending on your UPS shipping area.
Watch your UPS order tracker for the actual schedule for your order.
| If your Mail Order is placed on |
Your Mail Order should arrive on |
| Monday |
Thursday |
| Tuesday |
Friday |
| Wednesday |
following Wednesday |
| Thursday |
following Wednesday |
| Friday |
following Wednesday |
| Saturday |
following Wednesday |
| Sunday |
following Wednesday |
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Schwan's Home Service provides delivery service right to your door to make
shopping for food more convenient. Our goal is to always please our customers,
but if you want to stop Schwan's Home Service delivery trucks from visiting
you going forward, please call us at 1-866-208-1540 (1-866-208-1540).
Alternatively, you may want to consider changing your delivery service frequency
to have the truck stop only when you place an order. Go to "My Account" then
"Delivery Preferences" and choose the "Delivery service only when I place an
order" selection to get food only when you place an order, versus being
serviced on a regular route schedule.
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For your convenience, we accept Visa, MasterCard, Discover/Novis, American
Express, cash, checks and electronic food stamp cards (EBT). If you select
freezer bag drop off or mail order shipment you must input your credit card
when you submit your order online or provide it to customer service for
phone orders. Your credit card will not be charged until either your order
has been shipped. When paying by check, please make checks payable to Schwan's
Home Service. In doing so, you expressly authorize us, if your check is
returned for any reason, to electronically debit your account for the amount
of the check plus a processing fee not to exceed the state maximum legal
limit. The use of a check for payment is your acknowledgement of this policy
and its terms.
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Schwan's Home Service charges sales tax in accordance with local and state
laws. Schwan's Home Service will add the appropriate food sales tax to your total.
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You may place your order online, but you'll need to present the electronic
food stamps to your Customer Service Manager when they deliver your order.
Select the "deliver to my door" option when you place your order.
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Your Customer Service Manager does not accept monetary tips but a simple
"thank you" is always appreciated. Your continued business with Schwan's
Home Service also tells us that you appreciate us.
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Gift Certificates can be ordered through 1-866-208-1540 (1-866-208-1540)
and coming soon online!
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You can pay with your gift certificate when your order is delivered.
Simply give it to your Customer Service Manager when your order is
delivered. The whole amount of the gift certificate must be used.
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Many celebrations revolve around food and Schwan's® products make a great
gift for special occasions or times when you want someone to know you are
thinking about them. To make a gift order and have it mailed directly
to your recipient, just place items in your cart. When you enter the
checkout process, on step 2, the delivery step, change your 'delivery
destination' from 'My Addresses' to 'Friends, Family and Gift Addresses'.
Enter the delivery address in the delivery address field. Your order
will automatically be sent via UPS.
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To download a complete nutritional guide for all Schwan's® products in a PDF
format, please click here. Additionally, you can sort products by
nutritional element by selecting a food category on the top white
category tabs of schwans.com, then select 'nutritional information'
in the center of the page.
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To request a catalog, click on the 'Contact Us' or 'Request a Catalog'
link located at the bottom of any page on our site or click here.
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Periodically, we need to discontinue less popular items in order to make
room on our trucks for new items. While we try to be particularly
sensitive to product popularity or regional or preferences,
sometimes we need to make those tough choices.
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Register or sign-in to your account on Schwans.com and then find the
product you would like to review. Once you find the product, click
on the "write a review" link. A form is presented for you to rate
the product, enter your comments, preview and submit your review.
Reviews that meet our guidelines are posted within 72 hours. By submitting
your review, you acknowledge and agree all review comments become the
property of Schwan's Home Service, Inc. and may be used to promote
products in our catalog or on our website; and that you will not be
compensated in any monetary or other fashion for your submission.
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Reviews that meet our guidelines are posted within 72 hours. Additionally,
we reserve the right not to post a review if it violates our "review guidelines"
or violates other guidelines stated in our review "terms and conditions".
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The Eat for Free™ Program is a loyalty and rewards program designed with our
customers in mind. This Program was created to reward our loyal customers
who consistently order online and/or over the phone. For every dollar you
spend online or over the phone, you earn 1 point.
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Ideally, participants will register on www.schwans.com/eatforfree and then
enroll in the Eat for Free™ program. Alternatively, customers may enroll by
calling customer service at 1-866-208-1540 (1-866-208-1540). Enrolling in the
program is free. Any new or existing Schwan's Home Service customer becomes
a member when they ENROLL and accept the terms and conditions of the Eat for
Free™ Program. Members are able to earn and redeem rewards for all online or
phone orders. No minimum order is required; all that is required is that the
order was placed in advance of your service delivery day via schwans.com or
phone. Eat for Free™ Program membership is limited to one account per household.
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Reward points are earned for products purchased in advance at schwans.com or
1-866-208-1540 (1-866-208-1540). Members receive 1 point for every $1 spent
less any applicable discount, tax and delivery fee and points are valued at
five cents (.05) each towards a product purchase. Reward points are posted
to your personal rewards account in the "my account" section on schwans.com
after you have received your order. Reward points can be redeemed for product
orders placed at schwans.com during the checkout process or initiated over
the phone with your customer service representative.
We realize that our customers are our best brand ambassadors and help us grow
every day. With that in mind, Schwan's Home Service rewards you for your purchases
and also provides an easy way for you to refer our service to your friends and family.
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This Program is intended to reward customers for placing orders in advance
either online or via the phone. You will earn 1 point for every dollar
spent on products less any applicable discount, tax and delivery fee.
If you order in advance, and you decide to add more items to your order
at the door via your Customer Service Manager, you will also earn rewards
on those additional items.
Your Customer Service Manager receives full credit for orders placed online,
through the call center and at the door.
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There is no limit to the number of reward points you can earn. Reward points
are generated based on personal purchase order amounts made in advance online
or over the phone.
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The Program allows you the flexibility to redeem your reward points on
www.schwans.com to purchase products you love; or share as gifts with
friends and family.
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You may not use reward points to cover or pay any delivery fee and/or sales tax
that might be required under state law. Please refer to the "Terms and Conditions
Link" associated with the Program on www.schwans.com.
Schwan's Home Service reserves the right to terminate any member from the Program
based on violations of the terms and conditions, fraud or appearance of fraud, or
violation of any federal, state, or local law or regulation in connection with their
use of the Program privileges. Anyone terminated from the Program will forfeit all
of their rewards immediately.
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Yes. Reward points expire 12 months after they are earned or received. Reward points
will expire on a first-earned, first-expired basis 12 months from the month in
which they were earned so you should have plenty of time to use your reward points
on the Schwan's® products you love.
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No. There is no cash value for the reward points.
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No. You can only participate in the Program by enrolling online at
www.schwans.com
or by calling 1-866-208-1540 (1-866-208-1540) and completing the membership steps.
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Yes, we do. For more information, visit www.schwansfundraising.com.
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Yes, we do. For more information, visit www.schwans.com/daycare.
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Please visit us online at www.schwansjobs.com.
